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Maintenance Request
Residents of the Housing Authority of the City of Frederick (HACF) needing repairs to their unit or to the complex in which they live can request such service by contacting the Maintenance Department at (301) 662-8227.
Residents are encouraged to report all problems or necessary repairs as they occur by calling the HACF during normal working hours. Residents may leave a detailed message for repair request, which are retreived on a regular
basis by personal.
To make a maintenance request, please call (301) 662-8227.
When leaving a message, residents must leave their name, address, phone number, and detail information about the problem, also resients must indicate permission authorizing personnel to enter the dwelling unit, in their absence, to correct the problem.
Routine, non-emergency repair requests will be corrected within three (3) to twenty-five (25) working days.
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The following list are examples of emergency calls:
- Gas leak or toxic fumes
- Sparking or downed electrical wires
- Emergency alarm signal
- No heat (seasonal)
- Damaged entrance doors
- Inoperable elevators
- Power outage
- Lockouts/lock changes
- Loss of refrigeration
- Severe water leaks
- Broken window/s
- No hot water
- Inoperable and/or low battery signal smoke detector
If in doubt as to whether your situation is an emergency, please call (301) 662-8227 immediately.
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Steve Frizzell, Maintenance Superintendent |
Maintenance Items
If a work order is filed with the Maintenance Department, policy dictates that a maintenance staff member will diagnose the cause for the repair. If the repair is due to the failure of proper care for the unit and/or equipment within, the resident will be charged. The resident shall not be charged for repairs caused by normal wear and tear on property or factors outside of his/her control, such as the weather or a natural disaster. The Maintenance Superintendent makes the final judgment on service charges utilizing the unit history file and discussion with the maintenance mechanic and resident where necessary.
Requesting Routine Repair Services
Residents of the Housing Authority of the City of Frederick (HACF) needing repairs to their unit or to the complex in which they live can request such service by contacting the Maintenance Department at (301) 662-8227.
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Rick Gladhill, Director of Physical Services |
Residents are encouraged to report all problems or necessary repairs as they occur by calling the HACF during normal working hours. Residents may leave a detailed message for repair requests, which are retrieved on a regular basis by personnel.
When leaving a message, residents are reminded to indicate permission authorizing personnel to enter the dwelling unit, in their absence, to correct the problem.
Check out our Energy Saving Tips and Housekeeping Tips.
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