HACF – COVID-19 Guidance, Resources and Updates


To Our Residents and Participants

As we work together to weather this crisis, the Housing Authority of the City of Frederick (HACF) wants to make sure we are accessible to our residents. 
We are in this together!

Although our offices are closed, we are still available by email or phone to make sure your income information is updated,
emergency maintenance is done, and essential family services are provided.

For information about general community resources, call 2-1-1

For our staff directory, click here. Please let us know how we can help!


Frequently Asked Questions and Community Resources


Is free COVID-19 testing available yet?

Yes.  Free testing is available at the Frederick Health Village off of Monocacy Blvd, 1 Frederick Health Way, Frederick, MD 21701.  Testing runs daily, 7am – 2pm, wait times vary.  Hours are subject to change based on weather conditions and heat advisories.  Valid photo I.D. is required.  Testing is available to all; no exposure or symptoms are required. For the latest information on changes & updates to our testing site’s schedule, please visit the official Facebook page.


How do I pay my rent if the office is closed?

Public housing rent checks can be submitted through the drop box at 209 Madison Street. They may also be mailed to that address. Section 8/Housing Choice Voucher residents should continue to pay their landlords as outlined in their lease agreements.


Can I get evicted if I don’t pay my rent?

Yes. As of July 25, 2020, the moratorium on evictions will be lifted and the courts will reopen to Phase III. 

If you can pay your rent, you should do so to avoid eviction.  Rent payments are still due on the usual date.

HUD strongly encourages owners/landlords to enter into repayment agreements for any unpaid rent so that families may continue to be housed after the eviction moratorium expires. If the household is unable to pay a lump sum, the owner/landlord is strongly encouraged to set up a repayment agreement with reasonable payments spread over time. 

You must discuss this with your landlord if the situation pertains to you.

If you are facing eviction, Legal Aid may be able to help.  Call 301-694-7414 for assistance. 


I was recently laid off. I need to report a decrease in income and get my rent adjusted. What do I do?

For Public Housing residents in Carver, Lincoln, Lucas Village, and Scattered Sites, contact our Housing Management Coordinator to update their income information via email:


For Section 8/Housing Choice Voucher, residents should contact their respective voucher coordinator:

Do I still need to report unemployment income?

YES. Unemployment is a form of income. All income for any household member(s) but be reported within ten (10) days of the occurrence. Contact your case worker immediately to report unemployment payments. 


How do I find a new job and/or file for unemployment?

Public Housing or Section 8 Program Residents, for Employment Assistance due to layoffs resulting from the Coronavirus please contact: Teresa Kidd tkidd@hacfrederick.org.

If you were laid off for reasons related to the COVID-19 crisis, you may qualify for unemployment insurance income for several months. For more information and to apply online, click here.


Are childcare centers open again?

According to the MSDE, all parents are now eligible to access child care services. All child care providers may reopen, as long as they follow all health department protocols listed on MSDE website and adhere to class size restrictions. More information can be found at https://earlychildhood.marylandpublicschools.org 


Are the pools open this summer?

The Edward P. Thomas, Jr. pool will remain closed for the summer 2020 season.
The William R. Diggs pool will open on Monday, July 13, 2020, with safety precautions,
limited capacity, physical distancing, and a reservation system in place for city residents only.  For additional information or to register, click here.


Where can I find food and other important supplies for my family?

Frederick Community Action Agency

Frederick Rescue Mission

FCPS Grab-n-Go meals:  Students may pick up lunches from 11:30AM-12:30PM at the sites listed here.

Blessings in a Backpack:  https://www.facebook.com/BlessingsinaBackpackFrederick/ 

Community Food Drops:

  • Monday: Monocacy Village Shopping Center, Dollar General Store, 12pm
  • Tuesday: Amber Meadows Park, 201 Amber Drive, 12pm
  • Tuesday: American Legion parking lot, 1450 Taney Ave., 1pm
  • Wednesday: Hickory Hills, next to pool, 1445 Key Parkway, 12pm
  • Thursday: Elmwood Terrace Apartments, 1420 Key Parkway, 12pm
  • Thursday: Hillcrest Park, 501 S. McCain Drive, 1pm
  • Friday: Hill Street Skate Park, 100 Hill Street, 12pm
  • Friday: Grove Park, corner of Franklin and E. South Street, 1:30pm


Can my electric get shut-off if I don’t pay my bill or was the moratorium extended?

If you can pay your utilities, you should continue to do so to avoid the potential of future problems.
An electric, gas, sewage disposal, telegraph, telephone, water, or cable television company, or internet service provider, or any company providing a combination of such services (a “Residential Service Company”), cannot terminate service.

This moratorium has been extended to August 1st


How do I cope and manage my mental health during this time?
2-1-1 has referral resources, including suicide prevention assistance and domestic violence assistance.

Call day or night. 


Is it safe to ride TransIT?

Yes. Masks or facial coverings are required.  All TransIT services, including TransIT-plus and Connector, and shuttle service will be FREE until further notice, and should be used for essential travel only, such as food and medication.  For more information, click here.


I want to go to college in the Fall, is FCC open?

Yes.  Admissions is here to support all of our students through the application and enrollment process both for Credit programs and Continuing Education & Workforce Development (CEWD).
If you are new to FCC, transferring from another institution, bridging from either Dual Enrollment, English as a Second Language (ESL), or Adult Education, our staff will guide you through the steps. Please contact us at admissions@frederick.edu or 301.624.2716.
Residents who are parents or age 24 and over are encouraged to contact FCC’s Office of Adult Services for specialized services, including referral to financial resources to help pay for your education or training. For more information, click here, email us at adultservices@frederick.edu, or schedule an intake appointment.


How can I get a face mask?

Customers and employees at essential retail businesses are required to wear face coverings.

HACF Public Housing residents, contact Ann Ryan, ARyan@HACFrederick.org.  
HACF Section 8/Housing Choice Voucher residents, contact Veronica Henry, VHenry@HACFrederick.org.


I just feel like I need some help with things.  Who can I contact?

If you live in Carver, Lincoln, Lucas Village, or scattered sites housing, contact Family Services if you have any questions or require additional help: Ann Ryan, Director of Family Services – ARyan@HACFrederick.org.

If you are a Section 8 Voucher Holder, contact the Hillcrest Team if you have any questions or require additional help: Veronica Henry, Resource and Community Impact Manager – VHenry@HACFrederick.org.


I would like to apply for Public Housing, how do I sign up?

Applicants, click the following link to find out more about our housing application: http://hacfrederick.org/application/.


Is it too late to complete my Census?  I heard it was REALLY important!

Completing your census is so important.  You can start here:  https://2020census.gov/

Is it too late to Register to Vote?  I heard voting is going to be REALLY important!

You can register to vote here: https://elections.maryland.gov/voter_registration/index.html.


I have an elderly neighbor or family member.  I’m worried about her/him, who do I call?

Concerned about elderly neighbors or loved ones? Click here for Maryland’s free wellness check service for seniors.

For seniors who do not have internet or smartphone access, let them know that they can call 2-1-1 for information about resources. For Coronavirus Information for Older Adults, please visit the fact sheet listed here: https://frederickcountymd.gov/CivicAlerts.aspx?AID=4538.


I still haven’t gotten my stimulus check, what do I do?

If you filed a 2018 or 2019 tax return or receive Social Security Benefits, and you have direct deposit set up, you don’t need to do anything at this time! If you did NOT file and/or do NOT have direct deposit set up or feel that you need to update information, the IRS will mail your payment to the address on filehttps://www.irs.gov/coronavirus/get-my-payment


Will I need to adjust my income/rent calculation when I receive my family’s stimulus check?

No. The incoming stimulus checks are one-time payments that will not count towards annual income, so you do not need to report any income changes.  However, for unemployment income, you must report an income adjustment.


Are scammers really trying to take advantage of me since I received my stimulus check?

Yes. Using fear to their advantage, scammers are attempting to get bank/debit/credit card numbers. Similar to the IRS, the CDC or local health department will NOT contact individuals by text, email, or phone. Don’t fall for it!  A Fraud Alert is in effect.
Visit this website for other consumer publications that can help you avoid becoming a victim of a scam or fraud: https://www.marylandattorneygeneral.gov/Pages/CPD/Tips-Publications/edunit.aspx


Please check our website for any administrative updates or office closings, www.hacfrederick.org

Last Update: 3:07 p.m. PM July 23, 2020